Shipping policy

Shipping Policy

Effective Date: August 2026

At Costics, we are committed to delivering your order safely, quickly, and efficiently. Please read our Shipping Policy before placing your order.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Every order is verified before dispatch to ensure accurate delivery.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 Business Days
  • Other Cities & Remote Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Coverage

We currently deliver across Pakistan through our trusted courier partners.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. From time to time, Costics may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across eligible locations in Pakistan.

  • Please ensure the correct shipping address and contact number are provided.
  • Keep the exact payment amount ready when your order is delivered.
  • Orders may be cancelled if they cannot be confirmed.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via SMS, WhatsApp, or Email (where applicable) so you can monitor your shipment.

Delivery Attempts

If the courier is unable to deliver your order due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support within 48 hours of receiving your package. Include clear photos of the product and packaging to help us resolve your request promptly.

Delays Beyond Our Control

While we strive to deliver every order on time, Costics is not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Weather conditions
  • Other circumstances beyond our reasonable control

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support through the contact information available on our website.

Costics is committed to providing a reliable, secure, and professional shopping experience for every customer across Pakistan. Thank you for choosing Costics.