Return & Refund Policy

At Costics, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.

15-Day Return Policy

You may request a return within 15 days of receiving your order if the product is eligible under the conditions below.

Eligibility for Returns

To qualify for a return:

• The product must be in its original packaging.
• The product must not be damaged, broken, or tampered with.
• A valid proof of purchase or order number must be provided.

Product Usage Condition

Returns are accepted only if the product has been used up to a maximum of 10–15%. Products with usage beyond this limit are not eligible for return or refund.

Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

• Products that are more than 10–15% used.
• Products that are damaged, broken, or physically altered after delivery.
• Products returned without original packaging or proof of purchase.
• Returns requested after 15 days of delivery.

Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method or another agreed method within 5–10 business days.

Return Shipping

If the return is due to a damaged, incorrect, or defective product received from our side, Costics will bear the return shipping cost. For all other eligible returns, the customer is responsible for the return shipping charges.

Contact Us

For any return or refund request, please contact our customer support with your order number before sending the product back. We will guide you through the return process.

Note: Costics reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy.